What is a ‘Stop request’?

Klarna will attempt to stop shipments of suspected fraudulent orders by sending you a ‘Stop request’ email. A ‘Stop request’ banner will appear on the order warning you the order is a high risk, so items should not be shipped. After stopping the order, you need to cancel the corresponding invoice and send confirmation by replying to our email request. If you can’t stop the order, reply with the shipping information instead.

Good to know: you need to reply to the email request within 24 hours for Klarna to maintain risk responsibility.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.